Quality
The Beech Consultancy Quality Statement
The Beech Consultancy recognises that it’s organisational reputation is reliant upon delivering consistently high quality services, products and client relationships. In order to be congruent in this, quality of all aspects of the businesses operations – internally as well as client facing – must be maintained through clear processes and feedback systems and clear individual responsibilities.
The Beech Consultancy has explored a number of quality standards to be aligned to, and has concluded that the most appropriate standard would be The Small Business Standard developed by the Institute of Quality Assurance. This standard highlights the following areas:
- Management Responsibility
- Business Reviews
- Customer Care
- Staff and Employees
- Working Environment and Processes
- Suppliers
- Documentation
- Preventing and Correcting Product or Service Problems
- Records
A copy of the full standard is available on request or at the web site of the Institute of Quality Assurance.
The Beech Consultancy is committed to working towards the standards outlined and routinely invites feedback from clients and other stakeholders to enable us to measure ourselves against this standard and plan a continuous improvement approach to maintain and enhance our exceptional levels of quality in what is a dynamic, growing and evolving business sector.